Thank you for shopping with Sehr Attar Perfume. We strive to provide high-quality fragrances and a smooth shopping experience. Please read our cancellation and refund policy carefully before placing an order.
1. Order Cancellation
You may request to cancel your order before it has been shipped.
If you wish to cancel your order:
Please contact us immediately after placing the order.
Once the order has been processed or shipped, cancellation may no longer be possible.
To request a cancellation, please contact us with your:
Order Number
Name used for the order
Reason for cancellation
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
To process the request, you must:
Email us your order details
Provide clear photos of the product and packaging
After verification, we will offer either:
A replacement, or
A refund
3. Refund Eligibility
Refunds may be approved in the following situations:
Product received is damaged
Product received is incorrect
Product is missing from the order
Please note:
The product must be unused and in its original packaging.
Requests made after 48 hours of delivery may not be accepted.
4. Non-Refundable Items
Due to hygiene and safety reasons, the following items may not be eligible for refunds:
Opened perfume bottles
Used products
Products damaged after delivery
Items returned without prior approval
5. Refund Process
Once your refund request is approved:
The product may need to be returned to us.
After inspection, the refund will be processed.
Refunds will be issued through the original payment method used during the purchase.
6. Refund Processing Time
Refunds may take 5–10 business days to reflect in your account, depending on your payment provider or bank.
7. Shipping Charges
Please note:
Shipping charges are non-refundable unless the product was damaged or incorrect.
Return shipping costs may be the responsibility of the customer unless the error was on our side.
8. Contact Us
If you have any questions about cancellations or refunds, please contact us.
Sehr Attar Perfume
Website: https://sehrattarperfume.com/
Email: contact@sehrattarperfume.com
Phone: +91 9628472786